Last Updated: September 2026
At Bilq Dry Fruits, we take immense pride in the quality and freshness of our products. Your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help.
Table of Contents
- Return Eligibility
- Return Window
- Conditions for Return
- Non-Returnable Items
- How to Initiate a Return
- Refund Process
- Refund Timeline
- Return Shipping Costs
- Damaged or Defective Items
- Wrong Item Received
- Order Cancellation
- Bulk & Corporate Orders
- Contact Us
Return Eligibility
To be eligible for a return, the following conditions must be met:
| Condition | Requirement |
| Return Window | Within 7 days of delivery date. |
| Product Condition | Must be unopened, unused, and in original packaging. |
| Seal Integrity | All safety seals must be intact and unbroken. |
| Proof of Purchase | Order number or receipt is required. |
| Product Type | Only standard retail products are eligible (see exclusions below). |
⏰ Return Window
| Scenario | Return Window |
| Standard Returns | Within 7 days of receiving your order. |
| Damaged/Defective Items | Within 24 hours of delivery (must provide photos). |
| Wrong Item Received | Within 24 hours of delivery (must provide photos). |
📦 Conditions for Return
Please ensure the following before requesting a return:
- ✅ Product is in its original, unopened packaging.
- ✅ All inner seals and safety covers are intact.
- ✅ The product has not been tampered with.
- ✅ The product is not past its expiry date.
- ✅ The return is initiated within the 7-day window.
⚠️ Important: We reserve the right to reject returns that do not meet these conditions.
🚫 Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
| Category | Reason |
| Opened Products | Hygiene and quality concerns. |
| Products with Broken Seals | Cannot guarantee freshness or safety. |
| Seasonal Items (Winter’s Special) | Made in small batches; freshness guaranteed at time of delivery. |
| Gift Hampers | Customized items cannot be returned. |
| Bulk/Wholesale Orders | Special terms apply (see below). |
| Clearance/Sale Items | Sold as final sale. |
| Items Purchased During Festivals | Eid, Ramadan, and Winter Special collections are non-returnable. |
📞 How to Initiate a Return
To initiate a return, please follow these simple steps:
Step 1: Contact Us
Reach out to our customer support team within the return window:
| Method | Details |
| info@bilqdryfruits.com | |
| Phone | 0300 1234567 |
| +92 300 1234567 |
Step 2: Provide Information
Please have the following information ready:
- 📦 Order Number
- 📅 Date of Purchase
- 🏷️ Product Name & Quantity
- 📸 Photos (if damaged or wrong item)
- 📝 Reason for Return
Step 3: Return Authorization
Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
Step 4: Pack & Ship
- Pack the product securely in its original packaging.
- Include a copy of your invoice or order confirmation.
- Write the Return Authorization Number clearly on the package.
- Ship the package to the address provided by our team.
💰 Refund Process
Once your return is received and inspected, we will process your refund. Here’s how it works:
| Step | Action | Timeline |
| 1 | Return package received at our facility. | — |
| 2 | Quality inspection of returned items. | 2–3 business days |
| 3 | Refund approved (if eligible). | — |
| 4 | Refund processed. | 5–7 business days |
| 5 | Refund reflected in your account. | Depends on bank/biller |
🕐 Refund Timeline
| Refund Method | Processing Time | Total Time |
| Cash on Delivery (COD) | Bank transfer via IBFT | 5–7 business days |
| Bank Transfer | Transferred to your bank account | 5–7 business days |
| Easypaisa/JazzCash | Transferred to mobile account | 3–5 business days |
| Credit/Debit Card | Refunded to original card | 7–10 business days |
🚚 Return Shipping Costs
| Scenario | Who Pays? |
| Damaged/Defective Item | We pay (we will arrange pickup or reimburse you). |
| Wrong Item Received | We pay (we will arrange pickup). |
| Customer Changed Mind | Customer pays return shipping fees. |
| Return Due to Delay | We pay (if we failed to deliver on time). |
Note: Original shipping charges are non-refundable unless the return is due to our error.
💔 Damaged or Defective Items
We take great care in packaging your order. However, if your product arrives damaged or defective:
What to Do:
- 📸 Take clear photos of:
- The damaged product
- The outer packaging
- The inner packaging
- 📧 Email us within 24 hours of delivery.
- 📝 Include your order number and description of the damage.
Our Resolution:
| Option | Details |
| Full Refund | 100% refund of the product price. |
| Replacement | We will send a fresh replacement at no extra cost. |
| Store Credit | Credit for future purchases (with 10% bonus). |
❌ Wrong Item Received
If you received a different product than what you ordered:
What to Do:
- 📸 Take photos of the product you received.
- 📧 Email us within 24 hours of delivery.
- 📝 Include your order number and description.
Our Resolution:
| Option | Details |
| Replacement | We will send the correct item immediately. |
| Full Refund | If the correct item is out of stock. |
| Keep the Item | If you wish to keep it, we will offer a discount on your next order. |
✋ Order Cancellation
Before Dispatch:
- ✅ Cancel within 12 hours of placing your order for a full refund.
- ✅ After 12 hours, if the order has not been dispatched, a 5% processing fee will apply.
After Dispatch:
- ❌ Orders that have been dispatched cannot be canceled.
- ❌ However, you can return the package upon delivery (see Return Policy).
🏢 Bulk & Corporate Orders
For bulk orders, corporate gifting, or wedding hampers:
| Policy | Details |
| Return Window | 3 days (instead of 7) for bulk orders. |
| Inspection | Bulk orders must be inspected immediately upon delivery. |
| Damaged Items | Claims must be made within 24 hours. |
| Customization | Customized hampers are non-returnable. |
| Special Terms | Contact us for customized return agreements. |
🛡️ Our Quality Guarantee
We stand behind the quality of every product sold at Bilq Dry Fruits:
- ✅ Freshness Guaranteed: Our products are sourced fresh and packed with care.
- ✅ 100% Pure: No artificial flavors, colors, or preservatives.
- ✅ Customer First: We prioritize your satisfaction above everything.
If you are ever unhappy with your purchase, we will make it right.
📧 Contact Us
Our customer support team is here to assist you:
| Channel | Details |
| info@bilqdryfruits.com | |
| Phone | 0300 1234567 |
| +92 300 1234567 | |
| Response Time | Within 12 hours |
| Working Hours | Monday–Saturday, 10:00 AM – 8:00 PM (PKT) |
📝 Important Notes
| Note | Details |
| Inspection | All returned items are inspected before refund approval. |
| Approval Rights | We reserve the right to approve or reject returns based on policy compliance. |
| Policy Changes | This policy may be updated. The latest version will always be available on our website. |
| Jurisdiction | All disputes are subject to the jurisdiction of courts in Karachi, Pakistan. |
✨ Final Note
At Bilq Dry Fruits, we want you to shop with confidence. Our return policy is designed to be fair, transparent, and customer-friendly. We are always here to help!
“Your satisfaction is our recipe for success.”
🛒 Bilq Dry Fruits