Last Updated: September 2026
At Bilq Dry Fruits (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
📋 Table of Contents
- Information We Collect
- How We Collect Information
- How We Use Your Information
- How We Share Your Information
- Data Security
- Data Retention
- Your Rights
- Cookies and Tracking Technologies
- Third-Party Links
- Children’s Privacy
- Changes to This Policy
- Contact Us
📝 Information We Collect
We collect several types of information to provide and improve our services:
1. Personal Information You Provide
| Category | Examples |
| Identity Data | Full name, gender, date of birth. |
| Contact Data | Email address, phone number, shipping address, billing address. |
| Order Data | Products purchased, order history, preferences, special instructions. |
| Payment Data | Payment method, transaction details (we do not store card details). |
| Account Data | Username, password (encrypted), profile preferences. |
| Communication Data | Messages, emails, chat history, feedback, reviews. |
2. Information Collected Automatically
| Category | Examples |
| Device Data | IP address, browser type, operating system, device type. |
| Usage Data | Pages visited, time spent, clicks, search queries, referral URLs. |
| Location Data | Approximate location based on IP address. |
| Cookies Data | Preferences, session information, shopping cart contents. |
3. Information from Third Parties
| Category | Examples |
| Social Media | Information if you log in via social media (with your consent). |
| Payment Gateways | Transaction confirmation, payment status. |
| Courier Partners | Delivery status, tracking information. |
📥 How We Collect Information
We collect information through:
| Method | Examples |
| Direct Interactions | When you create an account, place an order, subscribe to our newsletter, fill out a form, or contact us. |
| Automated Technologies | Cookies, server logs, pixel tags, and similar tracking technologies. |
| Third Parties | Payment processors, courier partners, analytics providers (e.g., Google Analytics), and social media platforms. |
🎯 How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis | Examples |
| Order Processing | Contract fulfillment | Process, fulfill, and deliver your orders. Send order confirmations and updates. |
| Customer Support | Contract fulfillment | Respond to inquiries, resolve issues, and provide assistance. |
| Payment Processing | Contract fulfillment | Process payments and prevent fraud. |
| Communication | Legitimate interest | Send order updates, promotional offers, newsletters (with your consent). |
| Personalization | Legitimate interest | Customize your shopping experience and recommend products. |
| Improvement | Legitimate interest | Analyze data to improve our website, products, and services. |
| Security | Legal obligation | Protect against fraud, abuse, and unauthorized access. |
| Legal Compliance | Legal obligation | Comply with applicable laws and regulations. |
🔄 How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties for specific purposes:
1. Service Providers
| Provider Type | Purpose | Examples |
| Payment Processors | Process payments securely | Easypaisa, JazzCash, Bank (IBFT), Credit Card gateways. |
| Courier/Delivery Partners | Deliver your orders | TCS, Leopards, DHL, Call Courier, etc. |
| Technology Providers | Hosting, maintenance, and support | Website hosting, cloud services, email services. |
| Marketing Partners | Send promotional emails | Email marketing platforms (Mailchimp, etc.). |
| Analytics Providers | Analyze website usage | Google Analytics, Facebook Pixel. |
2. Legal Requirements
We may disclose your information if required to:
- ✅ Comply with a legal obligation.
- ✅ Protect and defend the rights or property of Bilq Dry Fruits.
- ✅ Prevent or investigate fraud or security issues.
- ✅ Protect the personal safety of users or the public.
3. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner, subject to this Privacy Policy.
🔐 Data Security
We take data security seriously and implement multiple measures to protect your information:
| Security Measure | Details |
| SSL Encryption | All data transmitted is encrypted using 256-bit SSL technology. |
| Secure Storage | Personal data is stored on secure servers with restricted access. |
| Payment Security | We use PCI-compliant payment gateways. We do not store card details. |
| Access Control | Only authorized personnel have access to personal data. |
| Regular Audits | We conduct regular security audits and vulnerability assessments. |
| Firewall Protection | Our servers are protected by firewalls. |
| Password Protection | User passwords are encrypted using industry-standard hashing algorithms. |
⚠️ Your Responsibility
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. You are responsible for:
- 🔑 Keeping your password confidential.
- 🔑 Logging out of your account after each session.
- 🔑 Not sharing your account details with others.
🕐 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
| Account Information | As long as your account is active, plus 3 years after closure. |
| Order History | 5 years (for tax and legal compliance). |
| Payment Information | 5 years (for tax and legal compliance). |
| Communication Records | 2 years after last contact. |
| Marketing Preferences | As long as you are subscribed, plus 3 years after unsubscription. |
| Cookies Data | As per cookie settings (see section 8). |
After the retention period expires, we will securely delete or anonymize your data.
🛡️ Your Rights
You have the following rights regarding your personal information:
| Right | Description | How to Exercise |
| Access | Request a copy of the personal data we hold about you. | Contact us via email. |
| Rectification | Request correction of inaccurate or incomplete data. | Contact us via email. |
| Deletion | Request deletion of your personal data (subject to legal obligations). | Contact us via email. |
| Restriction | Request restriction of processing your data. | Contact us via email. |
| Portability | Request transfer of your data to another service. | Contact us via email. |
| Objection | Object to processing for marketing purposes. | Unsubscribe from emails or contact us. |
| Withdraw Consent | Withdraw consent for data processing (where applicable). | Contact us via email. |
To Exercise Your Rights:
📧 Email: info@bilqdryfruits.com
📞 Phone: 0300-1234567
📝 Response Time: Within 7 business days
🍪 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and improve your experience.
Types of Cookies We Use:
| Cookie Type | Purpose | Examples |
| Essential Cookies | Necessary for website functionality. | Shopping cart, login sessions, checkout. |
| Performance Cookies | Analyze website performance and usage. | Google Analytics, page load time. |
| Functional Cookies | Remember your preferences. | Language preference, location. |
| Marketing Cookies | Display personalized ads. | Facebook Pixel, Google Ads. |
Your Choices:
| Action | How To |
| Accept All | Continue browsing. Cookies will be set automatically. |
| Manage Preferences | Adjust settings in your browser. |
| Disable Cookies | Disable cookies in your browser settings. |
| Withdraw Consent | Clear cookies from your browser. |
How to Control Cookies:
- 🖥️ Chrome: Settings → Privacy and Security → Cookies and other site data.
- 🖥️ Firefox: Options → Privacy & Security → Cookies and Site Data.
- 🖥️ Safari: Preferences → Privacy → Manage Website Data.
- 🖥️ Edge: Settings → Privacy, Search, and Services → Cookies.
🔗 Third-Party Links
Our website may contain links to third-party websites (e.g., payment gateways, courier trackers, social media). This Privacy Policy does not apply to those websites. We recommend reviewing their privacy policies before providing any personal information.
We are not responsible for the privacy practices or content of third-party websites.
👶 Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
📢 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.
| Change Type | Notification Method |
| Minor Changes | Updated on website. |
| Material Changes | Updated on website + email notification. |
We encourage you to review this policy periodically.
📧 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
| Channel | Details |
| info@bilqdryfruits.com | |
| Phone | 0300 1234567 |
| +92 300 1234567 | |
| Response Time | Within 7 business days |
| Working Hours | Monday–Saturday, 10:00 AM – 8:00 PM (PKT) |
🏷️ Quick Summary (Footer-Friendly Version)
If you want a condensed version for your footer, use this:
Privacy Policy
- We collect personal information to process orders and improve your experience.
- Your data is secure with SSL encryption and PCI-compliant payment gateways.
- We do not sell or rent your personal information.
- We use cookies to enhance your browsing experience.
- You have the right to access, correct, or delete your data.
- Contact us at inof@bilqdryfruits.com for any privacy concerns.
📧info@bilqdryfruits.com
📞 0300-1234567
✨ Final Note
At Bilq Dry Fruits, we are committed to protecting your privacy and building a relationship of trust with our customers. Your personal information is safe with us, and we will always be transparent about how we use it.
“Your trust is our most valuable ingredient.”
🛒 Bilq Dry Fruits