Last Updated: September 2026
At Bilq Dry Fruits, we want you to love every product you purchase. If you’re not completely satisfied, we offer a hassle-free exchange policy to make things right.
📋 Table of Contents
- Exchange Eligibility
- Exchange Window
- Conditions for Exchange
- Non-Exchangeable Items
- How to Initiate an Exchange
- Exchange Process
- Exchange Shipping Costs
- Exchange for Damaged or Defective Items
- Exchange for Wrong Item Received
- Exchange for Change of Mind
- Price Difference on Exchange
- Bulk & Corporate Orders
- Contact Us
✅ Exchange Eligibility
To be eligible for an exchange, the following conditions must be met:
| Condition | Requirement |
| Exchange Window | Within 7 days of delivery date. |
| Product Condition | Must be unopened, unused, and in original packaging. |
| Seal Integrity | All safety seals must be intact and unbroken. |
| Proof of Purchase | Order number or receipt is required. |
| Product Type | Only standard retail products are eligible (see exclusions below). |
⏰ Exchange Window
| Scenario | Exchange Window |
| Standard Exchange | Within 7 days of receiving your order. |
| Damaged/Defective Items | Within 24 hours of delivery (must provide photos). |
| Wrong Item Received | Within 24 hours of delivery (must provide photos). |
| Seasonal Items (Winter’s Special) | Within 3 days of receiving your order. |
📦 Conditions for Exchange
Please ensure the following before requesting an exchange:
- ✅ Product is in its original, unopened packaging.
- ✅ All inner seals and safety covers are intact.
- ✅ The product has not been tampered with.
- ✅ The product is not past its expiry date.
- ✅ The exchange is initiated within the 7-day window.
- ✅ The product you want to exchange for is in stock.
⚠️ Important: We reserve the right to reject exchanges that do not meet these conditions.
🚫 Non-Exchangeable Items
For health, hygiene, and safety reasons, the following items cannot be exchanged:
| Category | Reason |
| Opened Products | Hygiene and quality concerns. |
| Products with Broken Seals | Cannot guarantee freshness or safety. |
| Seasonal Items (Winter’s Special) | Made in small batches; limited stock available. |
| Gift Hampers | Customized items cannot be exchanged. |
| Bulk/Wholesale Orders | Special terms apply (see below). |
| Clearance/Sale Items | Sold as final sale. |
| Items Purchased During Festivals | Eid, Ramadan, and Winter Special collections are non-exchangeable. |
| Perishable Items | Honey, dates, and fresh nuts (due to quality concerns). |
📞 How to Initiate an Exchange
To initiate an exchange, please follow these simple steps:
Step 1: Contact Us
Reach out to our customer support team within the exchange window:
| Method | Details |
| support@bilqdryfruits.com | |
| Phone | 0300-1234567 |
| +92 300-1234567 |
Step 2: Provide Information
Please have the following information ready:
- 📦 Order Number
- 📅 Date of Purchase
- 🏷️ Product Name & Quantity (the item you want to exchange)
- 🏷️ Product Name & Quantity (the item you want to receive)
- 📸 Photos (if damaged or wrong item)
- 📝 Reason for Exchange
Step 3: Exchange Authorization
Our team will review your request and provide an Exchange Authorization Number (EAN) along with exchange instructions.
Step 4: Pack & Ship
- Pack the product securely in its original packaging.
- Include a copy of your invoice or order confirmation.
- Write the Exchange Authorization Number clearly on the package.
- Ship the package to the address provided by our team.
🔄 Exchange Process
Once we receive your returned item, here’s how the exchange process works:
| Step | Action | Timeline |
| 1 | Exchange package received at our facility. | — |
| 2 | Quality inspection of returned items. | 2–3 business days |
| 3 | Exchange approved (if eligible). | — |
| 4 | New product dispatched. | 24–48 hours |
| 5 | New product delivered to you. | 2–5 business days |
🚚 Exchange Shipping Costs
| Scenario | Who Pays? |
| Damaged/Defective Item | We pay (we will arrange pickup or reimburse you). |
| Wrong Item Received | We pay (we will arrange pickup). |
| Customer Changed Mind | Customer pays return shipping fees. |
| Exchange Due to Delay | We pay (if we failed to deliver on time). |
| Size/Quantity Issue | We pay (if it was our error). |
Note: Original shipping charges are non-refundable unless the exchange is due to our error.
💔 Exchange for Damaged or Defective Items
If your product arrives damaged or defective, you can exchange it for a fresh replacement:
What to Do:
- 📸 Take clear photos of:
- The damaged product
- The outer packaging
- The inner packaging
- 📧 Email us within 24 hours of delivery.
- 📝 Include your order number and description of the damage.
Our Resolution:
| Option | Details |
| Replacement | We will send a fresh replacement at no extra cost. |
| Store Credit | Credit for future purchases (with 10% bonus). |
| Full Refund | If you prefer a refund instead of an exchange. |
❌ Exchange for Wrong Item Received
If you received a different product than what you ordered:
What to Do:
- 📸 Take photos of the product you received.
- 📧 Email us within 24 hours of delivery.
- 📝 Include your order number and description.
Our Resolution:
| Option | Details |
| Replacement | We will send the correct item immediately at no extra cost. |
| Keep the Item | If you wish to keep the wrong item, we will offer a discount on your next order. |
🤔 Exchange for Change of Mind
If you simply changed your mind about a product:
What to Do:
- 📧 Email us within 7 days of delivery.
- 📝 Include your order number and the product you want instead.
- 📦 Pack the product securely (unopened with seals intact).
Our Resolution:
| Option | Details |
| Exchange | We will exchange for another product of equal or higher value. |
| Store Credit | We will issue store credit (valid for 6 months). |
Note: Return shipping costs for change-of-mind exchanges are borne by the customer.
💲 Price Difference on Exchange
If there is a price difference between the returned product and the new product:
| Scenario | What Happens? |
| New Product is Cheaper | The difference will be issued as store credit or refunded to you. |
| New Product is Expensive | You will need to pay the difference before we dispatch the new product. |
| Equal Price | No additional payment or refund required. |
🏢 Bulk & Corporate Orders
For bulk orders, corporate gifting, or wedding hampers:
| Policy | Details |
| Exchange Window | 3 days (instead of 7) for bulk orders. |
| Inspection | Bulk orders must be inspected immediately upon delivery. |
| Damaged Items | Claims must be made within 24 hours. |
| Customization | Customized hampers are non-exchangeable. |
| Special Terms | Contact us for customized exchange agreements. |
📧 info@bilqdryfruits.com
📞 0300-1234567
🛡️ Our Quality Guarantee
We stand behind the quality of every product sold at Bilq Dry Fruits:
- ✅ Freshness Guaranteed: Our products are sourced fresh and packed with care.
- ✅ 100% Pure: No artificial flavors, colors, or preservatives.
- ✅ Customer First: We prioritize your satisfaction above everything.
If you are ever unhappy with your purchase, we will make it right—whether through an exchange, refund, or store credit.
📧 Contact Us
Our customer support team is here to assist you:
| Channel | Details |
| info@bilqdryfruits.com | |
| Phone | 0300-1234567 |
| +92 300-1234567 | |
| Response Time | Within 12 hours |
| Working Hours | Monday–Saturday, 10:00 AM – 8:00 PM (PKT) |
📝 Important Notes
| Note | Details |
| Inspection | All exchanged items are inspected before approval. |
| Approval Rights | We reserve the right to approve or reject exchanges based on policy compliance. |
| Policy Changes | This policy may be updated. The latest version will always be available on our website. |
| Jurisdiction | All disputes are subject to the jurisdiction of courts in Karachi, Pakistan. |
| Stock Availability | Exchanges are subject to stock availability. If the desired product is out of stock, we will offer store credit or a refund. |
🏷️ Quick Summary (Footer-Friendly Version)
If you want a condensed version for your footer, use this:
Exchange Policy
- Exchanges accepted within 7 days of delivery.
- Products must be unopened with seals intact.
- Free exchanges for damaged or wrong items.
- Customer pays shipping for change-of-mind exchanges.
- Price differences will be adjusted accordingly.
- Non-exchangeable: Opened products, seasonal items, gift hampers.
📧 info@bilqdryfruits.com
📞 0300-1234567
✨ Final Note
At Bilq Dry Fruits, we believe that Our exchange policy is designed to be fair, transparent, and customer-friendly. We are always here to help!
“Your satisfaction is our recipe for success.”
🛒 Bilq Dry Fruits
📊 Comparison: Return vs. Exchange
For your customers’ quick reference:
| Feature | Return | Exchange |
| What Happens | Money back | Different product |
| Refund Timeline | 5–7 business days | New product shipped in 24–48 hours |
| Shipping Cost (Customer Error) | Customer pays | Customer pays |
| Shipping Cost (Our Error) | We pay | We pay |
| Best For | When you want your money back | When you want a different product |